Robotic Process Automation (RPA) Consultancy Services

Frustrated by the limited success and significant cost of your RPA journey to date?

Afraid to invest further in RPA due to limited business confidence?

Unsure how to refresh and restart previous RPA initiatives?

Our expert RPA Consultants can help you deliver effective projects that add value to your organisation today

What is Robotic Process Automation?

Robotic Process Automation (RPA) software automates repetitive, rules-based tasks typically handled by people. By interacting with applications in the same way a human would, robots (‘bots’) can execute numerous manual activities, such as recording and re-entering data. This makes RPA tools invaluable for streamlining business processes and enhancing customer satisfaction.

As a non-intrusive technology, RPA empowers organisations to:

  1. Automating tasks that would otherwise require manual operation.
  2. Streamlining time-consuming, repetitive, and mundane tasks.
  3. Integrating and enhancing the functionality of legacy systems.
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Benefits of using Robotic Process Automation (RPA)


Data accuracy with zero errors


Efficiency increase


Increase in business capacity


Speed process times


Cost reduction

The journey to AI-driven Automation

In today’s fast-paced business environment, achieving operational efficiency and staying competitive requires leveraging advanced technologies. Ten10 is at the forefront of guiding businesses through their AI-driven automation journey, offering expertise and solutions tailored to each stage of the automation spectrum.

This journey can be broken down into three critical steps: RPA, Intelligent Automation (IA), and Hyperautomation.

Step 1: Robotic Process Automation

The journey begins with Robotic Process Automation (RPA), which automates predefined repetitive activities based on a set of rules. RPA is ideal for tasks characterised by structured and logical operations, structured data, high stability with low variability, and high volumes. Examples of processes that can benefit from RPA include:

  • Invoice and Expense Processing: Automating the validation and entry of invoices and expenses to streamline financial operations.
  • Staff Process Management: Managing tasks related to joiners and leavers, ensuring smooth transitions.
  • Data Migration or Cleansing: Efficiently transferring and cleaning large datasets.
  • Password Resetting: Automating the resetting of passwords to enhance IT support.
  • Account Management: Handling renewals, change of address, and opening or closing accounts automatically.

Step 2: Intelligent Automation

As businesses progress, they can adopt IA, which mimics human behaviour and is best suited for repetitive, manual, situational, and decision-oriented tasks. IA is particularly useful when dealing with unstructured data and for tasks involving machine learning and natural language processing. Examples include:

  • Contract and Invoice Mismatches: Identifying and resolving discrepancies between contracts and invoices.
  • Chatbots: Providing customer support through conversational AI.
  • Customer Screening: Automating the screening process for new and existing customers.
  • Automated Claims Decisions: Streamlining the decision-making process in insurance claims.
  • Underwriting and Loan Processing: Enhancing the efficiency and accuracy of underwriting and loan approval processes.
  • Customer Relationship Management: Managing interactions with current and potential customers more effectively.

Step 3: Hyperautomation

The pinnacle of the automation journey is Hyperautomation, which aims to automate and optimise end-to-end business processes by combining various automation technologies, including RPA, AI,process mining, and workflow orchestration. This holistic approach integrates and orchestrates multiple tools and technologies to create a comprehensive automation ecosystem. Examples of hyperautomation applications include:

  • Invoice Processing: Automating data extraction, validation, and updates in financial systems to reduce errors and expedite payments.
  • Financial Reporting: Collecting and analysing data to generate accurate, compliant reports.
  • Recruitment: Utilising AI to screen resumes, assess candidates, and schedule interviews.
  • Employee Onboarding: Automating document verification, training, and workstation setup to ensure smooth onboarding processes.

By partnering with Ten10, businesses can successfully navigate the complexities of AI-driven automation, achieving substantial improvements in efficiency, accuracy, and overall operational excellence.

Which processes can RPA automate?

Many businesses know the benefits of RPA but are unsure how it can be utilised in their organisation. You may have read case studies or news reports about how other businesses have applied RPA tools, but every company’s system architecture is different. What tasks in your company could be automated? And if RPA is so powerful and transformative, where should you apply it inside your organisation?

Here are just some of the jobs, tasks, and processes that RPA can make more efficient in different industries:


  • Compliance checks
  • Searching databases
  • Report filing
  • Reviewing case information


  • Invoice processing
  • Inventory management
  • Product categorisation
  • Supply chain management
  • Sales analysis
  • Store planning


  • Procure to pay (P2P)
  • Accounts receivable (AR)
  • General accounting
  • Tax accounting and compliance
  • Financial planning and reporting


  • Administrative data entry
  • Patient appointment scheduling and management
  • Regulatory compliance
  • Bills and claims processing
  • Document digitalisation

Customer Service

  • E-signature verification
  • Document uploads
  • Information verification for approvals or rejections
  • Account information checks and password resets


  • Organisation payroll
  • Time/attendance management
  • On-boarding and off-boarding
  • Compliance maintenance
  • Recruitment

RPA Challenges

Navigating the transformative landscape of RPA presents unique challenges that require strategic consideration. Key concerns include:

Organisational culture

Cultivating a culture of learning and innovation
The integration of RPA has the potential to redefine job roles within your organisation. While RPA can reduce the need for certain repetitive functions, it also generates new, more complex tasks that demand strategic thinking and problem-solving skills. Successful adoption hinges on fostering a culture of continuous learning and innovation. As responsibilities evolve, your team’s ability to adapt and embrace these changes becomes crucial. Investing in creating an environment that supports growth and learning is the first step towards thriving in a digitally transformed landscape.

Difficulty scaling

Overcoming regulatory and internal challenges
Scaling RPA initiatives can be a formidable challenge. Regulatory shifts and internal modifications often necessitate changes to automated processes, which can slow down or disrupt scaling efforts. Ensuring compliance with updated standards is essential to maintain the integrity and efficiency of automated tasks. Additionally, modifications to existing processes or the introduction of new technologies can impact workflow continuity. Navigating these challenges requires a robust strategy that incorporates flexibility and foresight to anticipate and manage disruptions effectively.

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Explore our Robotic Process Automation (RPA) Services

RPA Pilot

Our expert Consultants analyse your processes, identify gaps for improvement, assess your delivery lifecycle from inception to delivery and provide tailored recommendations based on your unique challenges, business goals, and risk tolerance.

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RPA Healthcheck

Are you unsure how to enhance the effectiveness, stability, and maintainability of your current RPA solutions before expanding them further? Ten10’s RPA Healthcheck solution offers an expert-led review of your existing RPA implementation.

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RPA Consultancy

Ten10 offers comprehensive consultancy services to enhance and streamline your RPA program. Leveraging deep expertise, Ten10 optimises and automates business processes for efficiency, precision, and scalability, while laying a strategic foundation for sustainable growth and continuous improvement.

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Technologies we work with


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Low-Code / No-Code

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Using our proven Tenology methodology, our Robotic Process Automation (RPA) consultants will work with you to deliver an RPA implementation project via the following phases:

  • Opportunity analysis: Scoping and prioritisation, working with your key stakeholders to identify and define appropriate pilot processes and assessing the technology landscape and RPA tooling options.
  • Business process modelling and planning: Detailed modelling and step-by-step process capture that will underpin the implementation. Then defining and agreeing the plan for implementation which includes prerequisites and dependencies including tooling, development and test environments, live operational environments and the go live and support approaches.
  • Preparation: Support the preparation of the environments, tooling and access to develop, test and implement the RPA pilot solution.
  • Implementation: Develop and test the RPA pilot solution using appropriate test environments and data.
  • Deployment: Support the go-live of the RPA pilot solution and assess return on investment.

The result is a fully functioning RPA solution which enables you to experience the value of RPA, providing you with clear visibility of the value that can be achieved and the confidence for further investment.

Why Ten10?

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