Application performance testing for a leading law firm, using Microsoft's Silverlight and Visual Studio technologies.

The client: A leading law firm, specialising in personal injury claims management
Industry: Legal
Technologies: Microsoft’s Silverlight and Visual Studio
Ten10 services: Performance testing


The project

  • A software application used by the inhouse customer call centre and dedicated case handlers to manage personal injury claims.
  • Application developed by the client’s in-house team using Microsoft’s Silverlight and Visual Studio products.
  • Only very minimal performance testing had previously been conducted.
  • This was on an ad-hoc basis in response to the end-users reporting performance problems

The solution

  • A performance testing proof of concept (POC) was carried out which identified two main issues
  • Tool options reviewed during POC and best-fit tool solution recommendation given
  • Easy-to-follow scripted web tests created to overcome Silverlight application challenges
  • Automated reporting set up for user load, average response times, transaction-based response times with error rates and error details
  • Training provided to enable ongoing in-house management of performance testing

Performance testing proof of concept

Ten10 was initially invited to produce a Performance Testing Proof of Concept. The short, fixed-term engagement was used to explore various performance testing options including; Visual Studio load testing using either: a) UI Automation, b) Coded UI or c) Web Test options as well as evaluating the use of Ranorex (another UI-based product).

During the development of the POC, Ten10 uncovered two issues within the application; one minor functional issue and one performance issue which had not been previously identified.

At the end of the POC, Ten10 recommended the use of Visual Studio Web Tests, complemented with Ten10’s own reporting extensions as the best-fit performance testing solution to meet the client’s requirements.

Ten10 performance testing case study - Visual Studio Logo

Overcoming Silverlight application challenges 

One of the limitations of the Visual Studio tool was the inability to decode, modify and encode messages recorded between the Silverlight client and server, as they were encoded using Microsoft’s proprietary .NET Binary Format for SOAP (NBFS). Ten10 was able to overcome this challenge by developing a series of plugins within Visual Studio to convert the binary format into plain-text XML data, allowing the recorded messages to be parameterised from databanks in order to load test the system and to decode the responses back from the server. Using this approach enabled Ten10 to deliver easy-to-follow scripted web tests, with the power and flexibility of coded modules (where necessary) to create scripts which could be maintained by the client’s automation testers, despite having no previous experience of using Visual Studio’s load testing tool.

Why web tests?

Web Tests are easy to record, easy to understand and easy to maintain. A benefit of using the Visual Studio tool was the ability to add a collection of web tests to a load test plan, whilst remaining within a familiar Visual
Studio environment.

The load test plan included details such as the overall user mix for each script and the ramp up/down times. Furthermore, the scripts were data-driven, enabling more complexity to be added to the test plan. Finally, for complete flexibility, dedicated code modules could be used interchangeably and as required.

Ten10 performance testing case study - Visual Studio example

Meaningful reporting

Another limitation of the Visual Studio tool was the out-ofthe-box performance graphs and reports. There is only a basic level of information provided in the reports and they are not particularly userfriendly to interpret. Ten10 generated a series of modules and scripts which integrated with the Visual Studio load test database, enabling a performance test report to be generated automatically showing the user load, average response times, transaction-based response times along with error rates and error details. The reports included a summary as well as detailed graphs, and also allowed for narrative to be added by the individual tester.

Training and ongoing management

To conclude the project, Ten10 conducted a number of training sessions with the client’s in-house test team, as well as producing ‘how to’ documentation on the delivered scripts, enabling the internal team to maintain them as the business evolved.

Following the project closedown and handover, the client’s internal test team has taken control of the maintenance and execution of the performance test solution.

An in-depth understanding of the client’s requirements, together with consideration of the existing resources and capabilities, enabled Ten10 to identify the right solution to answer both the immediate performance testing needs as well as ensuring the client’s longer term support requirements could be met through their available resources.

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For further information and media enquiries please contact Chloë Garrett, Head of Marketing at Ten10
on 0203 697 1444 or chloe.garrett@ten10.com