(https://www.lawgazette.co.uk/news/quarter-of-lawyers-regularly-use-generative-ai/5118683.article)
Our Quality Engineering and Software Testing practice are experts in how to test Generative AI LLM based solutions where the original rules no longer apply.
Many organisations are implementing “internal” Generative AI initiatives to achieve a competitive advantage, typically large language model (LLM) solutions allowing business specific knowledge and data to be intelligently queried by both staff and customers.
But how do you know the answers are correct and of value? What is the business risk of implementing such solutions?
The 2024 case where Air Canada was ordered to pay a customer who was misled by their online chatbot highlights the importance of exploring the quality and behaviour of GenAI LLM solutions in order to avoid reputational and financial damage.
- Comprehensive quality and test services for your GenAI LLM initiatives, giving you and your key stakeholders confidence in this fast moving technology
- Close working with your business SMEs to determine a set of “model” answers to numerous input scenarios
- Use of Ten10’s unique “Echo” AI testing solution, using AI and automation to exponentially increase the breadth and volume of tests
- Optional “crowd” approach to allow your business SMEs to train the test model
What we’re looking for
- Hallucinations, making stuff up!
- Poor context retrievals, poor quality answers
- Evasive/harmful or toxic responses, bias, unwanted answers
- Q&A correctness, has it answered correctly based upon the information given?
- Performance – how quickly does it respond?
- Industry leading expertise, tooling and automation to assist and accelerate GenAI solution implementation
- Close engagement with your business SMEs to ensure alignment with business objectives
- Exponentially increase the breadth and volume of tests to rigorously explore the accuracy and behaviour of your LLM solutions
- Deliver your GenAI initiatives with confidence
Our GenAI Testing services are designed to allow organisations to embrace GenAI without the large-scale programmes and investments that characterise many enterprise implementations. We have expertise in a wide range of GenAI tools and techniques and our tool-agnostic approach means we always look to recommend the most appropriate solution to benefit our clients’ needs.
Ten10 is a trusted, industry-leading GenAI partner that delivers. Our solutions are designed and delivered in an intelligent way to enhance our clients’ operational success, right-fit for now and in the future.
Our blend of experienced tech engineers and diverse talent means you choose what kind of support you need:
Working with Ten10 means receiving tailored solutions that work for your business, intelligently delivered by experts who care. We work with your goals and priorities in mind from the very beginning. We don’t push new tools or processes if they aren’t what you need – we adopt and improve what you have and make intelligent recommendations that will help you realise your goals.
Consultancy
Our testing services are delivered by experienced Consultants and Engineers that ensure you can deliver your business outcomes. Our exceptional heritage in software testing and quality engineering means we have a huge breadth and depth of experience across a large variety of industries, technologies and interfaces.
Hybrid Team
This delivery model creates a blended team of Academy Engineers led by our experienced Consultants to deliver more complex projects for you. The challenge of delivering immediate solutions is addressed by our senior Consultants, who in turn lead and develop the Academy Engineers in the team, all whilst maintaining focus on your objectives.
Tell us what help you need and we’ll get straight back to you.