Ten10 Academy: Supporting your Intelligent Automation programs

rpa icons in cogs

Learn how the Ten10 Academy can support your Intelligent Automation program with expert-trained production support engineers

In today’s fast-paced business environment, having a robust intelligent automation or RPA program is no longer optional — it’s essential. Companies that fail to embrace AI-powered automation risk falling behind as competitors harness its power for a competitive edge.

Many large corporations implemented their automation programs between 2018 and 2020, with some smaller and mid-sized organisations following suit. As these programs mature, the cost of maintaining and supporting automated processes can become a burden. Developers, who once focused solely on creating new automation, now find themselves managing change requests due to:

  • Application updates/migrations
  • Business process changes
  • Enhancement requests

This shift often leaves senior management questioning why new automation isn’t being developed, unaware of how resource-intensive these support tasks can be.

The hidden cost of offshore solutions

To address these challenges, companies often turn to offshore developers—an approach that offers short-term cost savings but can introduce long-term problems. High employee turnover, lack of familiarity with business operations, and poor communication often result in internal teams stepping in to ‘save the day’. In worst-case scenarios, inadequate support can damage the reputation of the automation program, which erodes trust among stakeholders.

Ten10 Academy training session

Why Ten10 Academy?

Academy

The Ten10 Academy was created to meet the growing demand for skilled professionals in the tech industry. By recruiting top graduates and providing tailored training, we develop skilled talent ready to support and sustain your automated processes and programs.

Our Mission

Through our Recruit-Train-Deploy model, Ten10 Academy is addressing the UK’s technology skills gap by welcoming bright, driven talent from every background into tech careers. We go beyond technical training to build business acumen, preparing Academy Consultants to excel in any workplace.

Three-Step Development Process

1. Learn It: Foundational Technical Knowledge

  • Each year, thousands apply, but only the top 1-2% are selected through an assessment that measures technical aptitude, problem-solving, and analytical skills.
  • Our Academy Consultants, regardless of previous background, gain a solid foundation in software testing, automation, change management, performance engineering, and database fundamentals.
  • Experienced technologists serve as trainers, equipping Academy Consultants with essential skills and real-world knowledge.

2. Grow It: Specialised Learning Pathways

  • After foundational training, we work with consultants to identify their strengths and guide them into specialized pathways, such as RPA Support Engineer, RPA Developer, RPA Tester, or RPA Process Analyst.
  • Ten10’s consultancy team provides focused coaching and shares decades of industry expertise, empowering consultants to reach their full potential.

3. Live It: Creating Your Future Workforce

  • After training, Academy Consultants are deployed to client assignments. After two years, clients can retain these consultants permanently with no additional fee, adding specialized, in-house expertise.

Hybrid Teams Model

Accelerate Onboarding with Hybrid Teams

Organisations leverage our Hybrid Teams model to support their automated programs, blending Ten10’s consulting expertise with Academy talent for a scalable, cost-efficient solution. Senior consultants manage complex tasks like hotfixes, bug resolutions, migrations, and enhancement requests, mentoring Academy members while driving toward your objectives. This enables you to focus on innovation without losing strategic time to team training.

At the end of our engagement, you retain valuable business knowledge by offering Academy Consultants permanent roles, ensuring continuity and expertise within your organisation.

ten10 academy cohort during training

What sets our program apart?

The Ten10 RPA Production Support Engineer pathway is designed with your business in mind. Students receive comprehensive training that includes:

  • RPA Development Essentials
  • Advanced RPA Knowledge
  • Governance and Best Practices
  • Scaling and Management of RPA Programs

They also undergo specialised role-specific training to ensure they can manage day-to-day automation operations, such as:

  • Monitoring & Maintenance: Ensuring processes run smoothly and proactively addressing potential issues.
  • Incident Management: Troubleshooting, resolving issues, and performing root cause analysis.
  • Updates & Enhancements: Applying small fixes and coordinating larger updates.
  • Environment Management: Maintaining the infrastructure that supports your RPA programs.
  • Documentation & Reporting: Tracking incidents and changes, and generating performance reports.
  • User Support: Assisting end-users and providing necessary training.
  • Continuous Improvement: Identifying optimisation opportunities for stability and efficiency.

Tailored to your needs

Our program is flexible, allowing you to collaborate with us to tailor the training to your organisation’s specific requirements. This ensures a seamless onboarding process where your new engineers can get to work with minimal guidance.

Additionally, our hire-train-deploy model means that after a defined period, you can offer permanent contracts to these skilled individuals, retaining in-house knowledge and building a solid foundation for the growth of your automation program.

As your automation program scales, so does your support team, fostering both the growth of your automation capabilities and your employees — a true win-win for everyone involved.

Simplify your Intelligent Automation programs

At Ten10, we specialise in helping organisations design and implement successful Intelligent Automation programs, from ideation to execution and long-term maintenance.

Speak to our team today to learn how we can support your automation journey.